BlackBerry VIP Phone Support

Customer Reviews

Nick
Just a wonderful product and such a timesaver. From purchase to use I was up and running in mere minutes. Great programme!

David Law
 "I just finished an excellent service call from Adrian.  He was very helpful, courteous and has an excellent sense of humor.  In this day and age of endless phone tree lists and questionable service, Adrian was a bright spot in my day.  (Here in Iowa it was -25 F this morning when I left for school.) Keep up the good work,"

Margaret Kephart
Please allow me to express my gratitude for the exemplary service I received from Marcos regarding my MAC/Entourage sync with my new Curve Blackberry.  He was clear, precise, patient and professional.  Not only that, but his follow-up was fast and accurate.  Rarely have I encountered service of this caliber with any organization, particularly with IT issues.  No one could answer my questions about this tricky sync  – not Verizon and not Blackberry; so, I took a chance, paid by credit card, and signed up on line for an appointment.  It was the right decision. The phone appointment and follow-up was much more than I expected.  My Blackberry, complete with my transferred contacts, calendar, and tasks has made my hectic life easier.

Thank you for this service, and, most importantly, thank you for Marcos. 

Barbara Vanyo
Adrian.

Thanks for getting me set up, answering all my questions with a smile in your voice and being a positive coach thru this Sync !!!!

Your a super Pocketnerd !!!

Babs Vanyo

Christopher C. Gates
“I began skeptical and ended up being completely satisfied with PocketMac’s excellent product; I was particularly delighted with the generosity and uncompromising professionalism of those who deliver the VIP Phone Support.  Thanks for being great from start to finish!...A Fan from the East Coast.”

Phil Carraro
At long last, I finally succeeded a few minutes ago in reinstalling the sync
between my Blackberry 8900 and my Apple PowerBookG4 with the pleasant
assistance of Rayven.

When I acquired the 8900 in mid-2009, I successfully installed the Sync
Manger and it remained operative for about 5-6 weeks and then would not
sync. I tried uninstalling/reinstalling without luck and in the intervening
period was distracted by a number of events until yesterday when I arranged
an appointment through your support function.

I am very pleased indeed to now report that with Rayven's patient and clear
assistance my problem is now resolved. It took about 1 hour 34 minutes to
uninstall quite a few files/reinstall Pocketmac etc. When I first tried to
open the Sync ikon, it did not, which prompted Rayven to immediately direct
me to install itunes, which I had not done previously as I do not use it.

Once itunes was installed, the sync proceeded without hitch. My compliments
to your colleague, excellent phone skills complimented by strong technical
competence. Many thanx, Phil Carraro

Dave Andjelic
Thank you very much for your excellent service in helping me get PocketMac
up and running on my Mac.

I appreciate the help!

Your truly,
Dave Andjelic
Director of Marketing and Public Relations
Medicine Hat Tigers Hockey Club Ltd.

Gilbert Reese
I can't thank you enough for your assistance in getting me up and running. The software works beautifully.

Gil

Press Reviews